Hi! I am Jim.

My favourite word is lovely. What’s yours?

I'm a support programmer at logo-horizontal Basecamp. From my home in Manchester, I've been supporting our customers & support team since 2012.


When the mood strikes, I throw some words together. Mostly you'll find them at Signal v. Noise, where I tend to write about approaches to work, hiring and inclusion.

Let’s chat

I'd love to hear from you.

You could send a tweet or a DM to mackesque . That's usually the best way to get hold of me.

Over in the Support Driven Slack, I really enjoy chatting about all things support with a wonderful community of support professionals.

For code and the like, I can be found at jimmackenzie .


Like dark syntax highlighting themes? Fancy a change from solarized? Use the Atom text editor? You should try the theme I put together.

Grab it here or apm install elva-syntax.

If you do, let me know what you think! I'd love suggestions on how to make it more useful. I use a complementary terminal theme for OS X too, which you can pick up here.